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Privacy Policy | Bitlok Ecosystem

Effective Date: October 26, 2026

The Bitlok ecosystem includes BITLOK DEX, Bitlok Wallet, Bitlok Token, the TRON Energy checkout, and related services. We are committed to transparency about the information used to operate these services. We do not directly request identity information during ordinary wallet or swap activity. The Bitlok TRON Energy page and its infrastructure provider process limited public blockchain and sale information as described below. Our website also uses Google Analytics and Google Ads measurement tools. Blockchain transactions are public and pseudonymous.

If you have any questions about this Privacy Policy, please contact us at support@bitlokswap.com.

1. Introduction

The Bitlok ecosystem combines BITLOK DEX, Bitlok Wallet, Bitlok Token, and a Bitlok payment page for purchasing TRON Energy. Wallet and swap functions remain non-custodial. Bitlok never requests or stores a private key or seed phrase. TRONAgg, our third-party Energy infrastructure provider, monitors Bitlok's designated public payment address, processes eligible payments, delivers Energy, and makes a sales feed available for support and reconciliation. This Policy applies to our website (bitlokswap.com) and services. By using our platform, you consent to the practices described here.

The Energy checkout does not require account registration, an email address, a phone number, or a wallet connection. Public blockchain activity is pseudonymous, not anonymous, and may be associated with a person by third parties.

2. Information We Do Not Request

During ordinary wallet, swap, and Energy checkout use, we do not request sensitive wallet or identity information such as:

  • No Direct Identity Collection: During ordinary use, we do not ask for your name, email, phone number, government ID, or similar identity details. If you contact support, we process the information you voluntarily include in that communication.
  • No Secret Wallet Data: We do not request or store seed phrases, private keys, wallet passwords, or signing credentials. Public addresses and transaction identifiers used for an Energy invoice are stored as described below.
  • Analytics and Advertising: We use Google Analytics and Google Ads measurement tools to understand website usage, improve our services, and measure advertising performance. These services may use cookies or similar technologies and may collect information such as browser, device, approximate location, and interaction data. We do not use this information to identify you by name.

Your interactions (e.g., sends and token swaps) are recorded on the relevant public blockchain, including Bitcoin, BNB Smart Chain, Ethereum, TRON, or Solana. Bitlok does not ordinarily attempt to connect those records to your real-world identity, but blockchain analytics providers, exchanges, authorities, or other third parties may be able to do so.

3. Information We Process

Our platform may process:

  • Blockchain Data: Public transaction details from supported networks (e.g., wallet addresses and token amounts). This is visible to everyone on the blockchain and not controlled by us.
  • Swap Reconciliation Data: To calculate and reconcile Bitlok fees, investigate support requests, and maintain accounting or legal records, we may process public wallet addresses, transaction hashes, smart-contract events, swap amounts, token identifiers, network names, timestamps, and fee amounts. These records come from public blockchains and supported routing or bridge providers; they do not include a seed phrase, private key, wallet PIN, or a Bitlok identity profile.
  • Energy Sale Data: Payment-sending address, Energy amount, TRX amount, payment transaction ID, delivery or skipped-payment status, timestamps, and related operational records made available through the Energy provider's workspace or notifications.
  • IP Address: Your IP address may be processed or logged by our hosting provider and short-lived rate-limiting systems for security, abuse prevention, and compliance. We do not use it to identify your blockchain wallet.
  • Device Information: Basic browser data (e.g., user-agent) may be accessed for compatibility, but not linked to you personally.
  • Google Play Distribution: When you view or install Bitlok Wallet through Google Play, Google may process Google Account, device, download, security, diagnostic, and store-interaction information under Google's own terms and privacy policies. Bitlok does not receive your Google Account password or wallet recovery phrase through Google Play.
  • Google Play Link Measurement: When you select a Google Play badge or link on bitlokswap.com, our website analytics may record an outbound-link event, the page location of the link, the destination URL, and the published app version. This measurement does not include your recovery phrase, private key, or wallet PIN.

We use Google Analytics 4 and Google Ads on the website. Google may process usage, device, browser, and advertising-related information according to its own privacy policies. We use aggregated or measurement data to understand traffic, improve the site, and evaluate campaigns. We do not intentionally collect wallet private keys, seed phrases, or personal identity information through these tools.

4. How We Use Information (If Any)

Blockchain, swap-reconciliation, and Energy-sale data is used to facilitate swaps and Energy orders, calculate and reconcile applicable Bitlok fees, confirm payment, deliver Energy to the payment-sending address, investigate failed or unusual payments, provide refunds or support, secure the service, meet accounting or legal obligations, and maintain transaction records. Analytics data is used for site measurement and improvement. We do not:

  • Sell or rent Energy invoice data.
  • Use Energy-sale records for targeted advertising or sell them to advertisers.
  • Use analytics data to identify you by your wallet's private key, seed phrase, or real-world identity.

5. Sharing of Information

  • Limited Sharing: We do not sell or rent user information. Analytics and advertising data may be processed by Google as a third-party service provider under Google's own privacy terms.
  • App Distribution: Google independently operates Google Play and processes store activity under its own terms and privacy policies. Installing or updating Bitlok Wallet through Google Play creates a direct relationship between the user and Google for the store-distribution process.
  • Energy Infrastructure: Bitlok operates the customer-facing payment page, while TRONAgg operates the Energy Agent infrastructure. TRONAgg monitors public TRON payments to Bitlok's configured address and processes the payment-sending address, transaction hash, amount, timestamps, order status, and delivery information to determine and deliver the applicable Energy order. It does not receive your seed phrase, private key, or wallet password from Bitlok.
  • Legal Compliance: In rare cases, if required by Indian law (e.g., court order under IT Act or DPDP Act), we may disclose publicly available blockchain data. We will notify users if possible.

6. Security

  • Blockchain Security: Swaps depend on the security of the relevant blockchain and third-party smart contracts. We recommend using hardware wallets and verifying contract details before signing.
  • Site Security: Our website uses HTTPS and standard web security practices. However, as a dApp, security depends on your wallet and browser.
  • No Liability: We are not responsible for losses due to phishing, smart contract bugs, or user errors.

7. User Rights

Subject to applicable law, you may request access, correction, or deletion of personal data controlled by Bitlok. Public blockchain records cannot be changed or deleted, and invoice records may be retained where reasonably required for transaction reconciliation, fraud prevention, accounting, disputes, or legal compliance. You may also:

  • Anonymity: Your on-chain activity is pseudonymous. To "delete" data, use a new wallet address.
  • Grievance: Contact us at support@bitlokswap.com for any concerns.

8. Cookies and Tracking Technologies

  • Analytics Cookies: Google Analytics may use cookies or similar technologies to measure visits, navigation, and engagement.
  • Advertising Cookies: Google Ads may use cookies or similar technologies to measure advertisements, conversions, and campaign performance.
  • Functional Cookies: Basic cookies may be used for site functionality and session management.
  • Managing Cookies: You can manage or block cookies through your browser settings. You can also review Google's advertising and privacy controls through Google's published privacy and ad settings pages. Blocking cookies may affect some website functionality.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors.

10. Changes to This Privacy Policy

We may update this Policy to reflect changes in our practices or Indian laws. Updates will be posted here with the new effective date. Continued use after changes implies acceptance.

11. Contact Us

For questions, contact:

This Policy is governed by Indian law. By using Bitlok DEX, you agree to these terms.

Last Updated: November 3, 2026